Detailed Course Overview and Syllabus:
All business processes should have Standard Operating Procedures (SOPs) for each activity to make sure employees can perform their work consistently, reliably and efficiently.
This will enable organizations to ensure policies are adhered to, business rules enforced, operational risk is minimised, and regulatory compliance is part of everyday business.
Standard Operating Procedures are documents containing accurate and detailed steps to perform operational tasks. They have the force of a directive, covering the tasks of a process that require standardising and controlling without loss of effectiveness.
2 training days (12 hours): You will enjoy 12 hours of Viewpoint® endorsed professional development time.
Industry certified lecturers: Our trainers are certified and have real-world business SOP experience.
Full lecturer interaction: You will see, hear and be able to talk to our instructors and participate in discussions.
Gain practical experience: Our lessons are not limited to theory, and you will enjoy lots of practical work.
Flexible training locations: Attend the course at your office or home – you just need a PC and internet.
Delivered via Zoom services: Presented live from our virtual classroom using Zoom video conferencing.
Course Module Objectives (Click To Expand)
- The Business Governance Framework
- Business policies, business processes, procedures, business rules and guidelines
- What are Standard Operating Procedures (SOPs)?
- Why are SOPs needed?
- Who should develop SOPs and who should use them?
- The SOP Development Process
- Determining the scope of SOPs
- How to gather information to develop SOPs
- Analysing the requirements for developing the SOP
- Writing action steps using key words and a standard rule set
- Writing alternative and conditional action steps
- Essential SOP elements
- A useful template for fully detailed SOP
- Using a SOP development tool
- Checking SOP quality
- Conducting SOP validation
- Communicating and Implementing SOPs
- Building SOPs into the management control system
- Using SOPs for employee onboarding and training
- Gaining compliance through SOPs
- Practical hands-on exercises and case studies are given throughout the course.
- The course includes a work-based, post-course assessment.
Some Reviews from Our Attendees:
The course was absolutely great and it will help a lot to apply the knowledge when I get back to the office.
The course was great with lots of activities that helped ensure the creation of clear, understandable standard operating procedures.
After attending this standard operating procedures course, I feel better equipped to create SOPs for my department.
The Course Fees and Popular FAQs:
How much does it cost?
It costs R9,702 (2 days), and you will get a certificate once you have passed your exam.
Is this course endorsed?
It’s endorsed by Viewpoint® Training and is backed by years of practical experience.
Do you offer guarantees?
Yes, if you’re unhappy with this course within the first day, you can request a refund.
When is the next course?
The next course will run from 07 May to 08 May 2025. Contact us for additional dates.
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