How Business Process Management Helps You Get Your Digital Transformation Right
Digital transformation is not just a switch you turn on with the right amount of investment. There are ways to do it correctly and ways to do it incorrectly, and this article will step you though some important considerations when starting the transformation process.
Our Business Process Management (BPM) Approach
In order to improve and optimise business processes and provide maximum value for process customers, we have developed an approach to BPM called the Viewpoint® Business Process Management (BPM) Methodology. This methodology is applied at two levels, the enterprise...
How to Classify Your Processes to Structure Your Business Process Architecture
A useful way of classifying business processes is to identify and define core, support and management processes. Business process classification is important to be able to develop an effective business process architecture. Core processes are…
Understanding Customer Needs and Innovation Using Business Process Techniques
Harvard Business School professor and leading management thinker, Clayton Christensen has popularised and applied the concept of “jobs-to-be-done” to discover needs and opportunities for innovation. He has applied this idea…
The Secret Behind Process Maps and Process Models
When you need to document a business process, a good starting point is to map the process. This allows everyone to share the same understanding of what work gets done. Even though this is widely regarded as very important, not many people know the difference between a...
6 Questions to Ask to Discover the Essential Elements of a Business Process
Whenever I teach people how to prepare a business process map or model, I first emphasize the importance of understanding and capturing the essential elements of a business process. By asking the right questions, these elements can…
Harnessing the 6 Core Business Process Management (BPM) Activities
Business Process Management (BPM) is the management discipline that focuses on the optimization of the business processes of an enterprise to achieve superior business performance. BPM promises many benefits to an enterprise…
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