Business Process Mapping and Modelling

IIBA Endorsed Course



By attending this course, you will acquire the knowledge and skills to analyse and accurately map business processes using the BPMN process modelling technique.

Course duration: Two days

Professional Development Hours: 12

Dates: 23-24 March 2020

Venue: Johannesburg - Benvenuto Conference Centre, 1 Pitsani Rd, Kelland, Randburg Map

Times: 08:30–16:00

Fees: R9,936.00 per delegate including VAT. This fee includes course notes, lunches, refreshments and the Viewpoint course assessment.

Contact: Tel: +27 (0)87 135 2507, email: This email address is being protected from spambots. You need JavaScript enabled to view it. or register online. Register

About the Course

Business process mapping and modelling are essential components of Business Process Management (BPM). They are also central for the success of process improvement initiatives such as reengineering, process redesign, systems development, quality assurance, operational risk management and continuous process improvement.

In this course you will acquire the knowledge and skills to map and model business processes at enterprise level as well as detailed workflow level.

The course also provides a step-by-step approach to effectively analyse processes to ensure that your models accurately reflect reality and includes stakeholder requirements.

You will learn the Business Process Model and Notation Version 2.0 (BPMN) technique. This is a widely-used, open modelling standard that combines business-friendliness with the precision required to effectively implement and automate business processes. It is easy to understand and can be applied to all aspects of business process description and change.

Practical analysis and modelling work using the techniques is done throughout the course.

This course is an endorsed course by the International Institute of Business Analysis (IIBA®) and is aligned with A Guide to the Business Analysis Body of Knowledge® (BABOK®) Version 3.0 and the Business Process Management Body of Knowledge (BPM CBOK®) Version 3.0.

Who Should Attend?

Business Process Analysts, Process Engineers, Business Analysts, Systems Analysts, Business Managers, Information Technology Professionals, Process Owners, Process Integrators, BPM Project Leaders, BPM Project Team Members, Quality Specialists, Compliance Officers

All those responsible for business process redesign and improvement in all industries.

Course Content

  • The process view: an introduction to business processes
  • Analysing the process components
  • Business process modelling concepts
  • Starting a business process model
  • Establishing the scope of the model
  • Using Business Process Model and Notation (BPMN) Version 2
  • Basic BPMN modelling elements
  • Extended BPMN modelling elements
  • Business process patterns
  • Eliciting process requirement
  • Introduction to business process improvement
  • Choosing the right modelling tool.

Practical cases and examples are given throughout the course.